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#DateTitleSiteStatusMinutes
10422026-11-03VPN drops for Petersfield usersPetersfieldOpen45
10412026-11-02Printer offline in shippingIrvineIn progress20
10402026-11-01Outlook add-in not loadingArdmoreResolved30
10392026-10-30New hire laptop setupIrvineClosed90
10382026-10-29File server unreachableArdmoreCritical120
Total305

Solution: Outlook add-in not loading

  1. Close Outlook.
  2. Clear the add-in cache:
Remove-Item "$env:LOCALAPPDATA\Microsoft\Office\16.0\Wef\*" -Recurse -Force
If the add-in still fails, check the centralized deployment status in the M365 admin center.